ATS Keywords, Resume Tips & Templates, Interview Questions - CLICK HERE
Here is a complete ATS Resume Keyword Optimization Strategy for the Application Support Engineer role at Accenture
1. Must-Have Keywords (Directly from Job Description)
These are critical ATS keywords that must be included in the resume:
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Application Support Engineer
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Asset Management
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Incident Management
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Problem Resolution
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Software Development Lifecycle (SDLC)
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Application Monitoring
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Troubleshooting
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Deployment
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Configuration
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SQL
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Scripting (Python / PowerShell)
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Technical Support
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Cross-Functional Collaboration
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Documentation
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ITIL Framework
2. Categorized Resume Keyword Clusters
A. Technical Skills
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Asset Management
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SQL
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Python
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PowerShell
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Configuration Management
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Application Deployment
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Application Monitoring
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Incident Management
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ITIL
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Troubleshooting
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SDLC
B. Tools & Frameworks
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Version Control (Git, optional)
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IT Service Management Tools (e.g., ServiceNow, JIRA — even if not mentioned, they strengthen your resume)
C. Soft Skills & Collaboration
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Cross-functional collaboration
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Problem-solving
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Communication
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Documentation
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Continuous learning
D. Job Role Action Verbs
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Monitor
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Troubleshoot
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Collaborate
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Resolve
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Deploy
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Document
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Assist
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Improve
3. Where & How to Use in Resume
| Section | How to Include Keywords |
|---|---|
| Professional Summary | Mention role-specific keywords such as Application Support, Asset Management, Incident Management, and Troubleshooting. Example: “Aspiring Application Support Engineer with hands-on understanding of Asset Management, Incident Resolution, and Monitoring critical applications.” |
| Skills Section | List all relevant technical and soft skills directly: e.g., Asset Management, SQL, Python, Troubleshooting, ITIL, Application Deployment, Documentation. |
| Projects (for Freshers) | Add scenarios or academic/mini-projects where you used SQL, scripting, or worked in support-like tasks. |
| Experience (for Experienced) | Use strong action verbs with role-related keywords: “Resolved application-level incidents as part of incident management”, “Collaborated with cross-functional teams for deployment and post-deployment support”. |
| Education / Certifications | Add any ITIL certification or relevant coursework related to SDLC, software troubleshooting, or configuration. |