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ATS Keywords, Resume Template & Interview Questions For Accenture Off Campus Hiring 2025 – Application Support Engineer

 


MUST-HAVE KEYWORDS (Extracted Directly from Job Description)

These keywords are non-negotiable. Include them in your resume to match ATS filters:

  • Application Support Engineer

  • Functional Test Planning

  • Software Testing

  • Software Defects

  • Technical Support

  • Problem Solving

  • Defect Tracking

  • Test Case Design

  • Quality Assurance

  • Software Troubleshooting

  • End-User Support

  • Software Solutions

  • Cross-functional Teams

  • Software Issues

  • Dynamic Service

  • Critical Business Systems

  • Software Testing Frameworks

  • Full-time Education

2. CATEGORIZED RESUME KEYWORD CLUSTERS

To make your resume even stronger, group related keywords by relevance to resume sections:

A. Skills Section

Use these in a bullet list under "Technical Skills" or "Core Competencies":

  • Functional Test Planning

  • Software Testing Methodologies

  • Test Case Design & Execution

  • Defect Tracking Tools (e.g., JIRA, Bugzilla)

  • Quality Assurance

  • Troubleshooting

  • Problem Solving

  • Cross-functional Collaboration

  • Technical Support

  • Software Debugging

  • Software Documentation

  • Testing Frameworks

B. Professional Experience Section

Sprinkle these through bullet points under each work/internship/project experience:

  • Provided technical support to end-users and resolved software-related issues

  • Participated in software testing and defect identification using functional test planning

  • Collaborated with cross-functional teams to resolve critical business system failures

  • Conducted test case execution and defect tracking in Agile environments

  • Documented bugs and participated in quality assurance efforts

C. Career Objective / Summary

Use 1–2 high-value keywords naturally:

Example:

"Detail-oriented Application Support Engineer with hands-on experience in Functional Test Planning, defect tracking, and software troubleshooting. Proven ability to collaborate across teams and support mission-critical business applications."

D. Projects Section

Showcase usage of tools and keywords:

Example:

Project Title: Student Management System

  • Designed and executed test cases to validate system performance

  • Tracked and documented bugs using JIRA

  • Collaborated with development team to resolve software defects

  • Applied Functional Test Planning strategies for QA cycles

E. Certifications / Trainings

If applicable, include:

  • ISTQB Certification – Software Testing

  • Certification in QA Tools or Testing Frameworks

  • Accenture Internship / Virtual Experience

3. WHERE & HOW TO USE IN RESUME

SectionUsage Guidelines
HeaderKeep it clean: Name, Location (Bengaluru), Email, Phone, LinkedIn
Career Summary3–4 lines using job title and 3–4 top skills
Skills SectionInclude 10–12 of the most relevant and specific keywords
ExperienceUse STAR method; inject keyword phrases naturally in bullet points
ProjectsTreat as mini case studies – use testing-related terms, tools, and process language
EducationWrite "15 years full-time education" and your degree name
CertificationsUse if you have QA/testing relevant certifications


ATS-friendly resume template tailored for the Application Support Engineer role at Accenture — with two versions: one for freshers and one for experienced candidates. It includes strategic keyword placement, bolded skills, and properly structured content to maximize ATS compatibility.

RESUME FORMAT OVERVIEW

Sections Used in Both Fresher & Experienced Format:

  1. Header (Contact Info)

  2. Professional Summary

  3. Skills (ATS Keyword Clustered)

  4. Education

  5. Certifications & Tools

  6. Projects / Work Experience

  7. Achievements (Optional)

  8. Declaration

ATS-FRIENDLY RESUME – FRESHER FORMAT

CHINTALA SURYA CHANDRA
Guntur, India
📧 suryachandra.chintala@gmail.com | 📞 +91 77308 74161
🔗 LinkedIn | 💻 GitHub

PROFESSIONAL SUMMARY

Detail-oriented and analytical Engineering graduate with a strong foundation in software testing, functional test planning, and application support. Eager to contribute technical skills and learn rapidly in a fast-paced environment. Proven ability to collaborate, troubleshoot, and deliver high-quality results in academic and internship projects.

KEY SKILLS

  • Functional Test Planning

  • Software Troubleshooting

  • Defect Tracking & Resolution

  • Test Case Design & Execution

  • Quality Assurance (QA)

  • Problem Solving & Debugging

  • Cross-Functional Collaboration

  • Technical Support

EDUCATION

B.Tech in Electronics & Communication Engineering
Vasireddy Venkatadri Institute of Technology, 2016 – 2020 | 89%

Intermediate (MPC)
Sri Chaitanya Junior College, 2012 – 2014 | 89%

SSC
St’Anns EM High School, 2010 – 2012 | 8.9 GPA

CERTIFICATIONS & TOOLS

  • Manual Testing – Udemy

  • JIRA, Bugzilla – Defect Tracking Tools

  • Postman, Selenium (Basics) – Tools Exposure

  • SQL Basics – HackerRank

ACADEMIC PROJECTS

Smart Monitoring System Using IoT

  • Designed and tested a home automation system using Arduino.

  • Used functional test cases to validate device behavior.

  • Logged and debugged device anomalies using manual testing.

ACHIEVEMENTS

  • Top 10% in Departmental Software Testing Workshop

  • Participated in TCS CodeVita (2020)

DECLARATION

I hereby declare that all the details mentioned above are true to the best of my knowledge.

ATS-OPTIMIZED RESUME – EXPERIENCED FORMAT (1-2 YEARS)

CHINTALA SURYA CHANDRA
Guntur, India
📧 suryachandra.chintala@gmail.com | 📞 +91 77308 74161
🔗 LinkedIn | 💻 GitHub

PROFESSIONAL SUMMARY

Results-driven Application Support Engineer with 1.5 years of experience in providing technical support, executing functional test plans, and resolving complex software issues across enterprise environments. Proficient in defect tracking, troubleshooting, and software quality assurance with a deep understanding of business-critical systems. Adept at collaborating with cross-functional teams and improving system reliability.

KEY SKILLS

  • Functional Test Planning

  • Software Issue Troubleshooting

  • Defect Management (JIRA, Bugzilla)

  • Test Case Design & Execution

  • Bug Reporting and Resolution

  • Cross-functional Collaboration

  • Quality Assurance (QA)

  • Incident Management

  • Application Monitoring Tools

PROFESSIONAL EXPERIENCE

Junior Application Support Engineer
XYZ Tech Pvt Ltd, Bengaluru | Aug 2022 – Present

  • Provided technical support to enterprise users and handled incident resolution within SLA.

  • Executed and optimized functional test cases for core modules.

  • Identified recurring issues and worked with the dev team to fix software defects.

  • Maintained logs, created test reports, and contributed to knowledge base.

EDUCATION

B.Tech in Electronics & Communication Engineering
Vasireddy Venkatadri Institute of Technology, 2016 – 2020 | 89%

CERTIFICATIONS & TOOLS

  • ISTQB Foundation Level – Certified

  • Advanced Functional Testing Course – Udemy

  • Working knowledge of SQL, Excel, and JIRA

  • Exposure to Selenium (Basic)

Projects

Internal Tool Testing – XYZ Dashboard

  • Designed and executed test plans for a critical business dashboard

  • Conducted regression testing and logged defects

  • Worked with developers to ensure defect resolution


HR INTERVIEW QUESTIONS

For Freshers

  1. Tell me about yourself and your academic background.

  2. Why do you want to join Accenture as an Application Support Engineer?

  3. What do you understand about Functional Test Planning?

  4. Describe a time when you solved a difficult technical or academic problem.

  5. How do you prioritize tasks when you have multiple deadlines?

  6. Are you open to working in rotational shifts or on weekends if required?

  7. How do you handle feedback and criticism?

  8. What do you know about Accenture’s values and work culture?

  9. What are your long-term career goals and how does this role align with them?

  10. Are you willing to relocate to Bengaluru?

For Experienced Candidates (0–2 Years)

  1. Walk me through your experience in software support or testing.

  2. Describe your role in the last project you worked on.

  3. How have you handled a production incident in your past role?

  4. How do you document and track bugs or issues in your current team?

  5. What KPIs do you focus on when working in support operations?

  6. Why are you considering leaving your current organization?

  7. What does "ownership of an issue" mean to you in the context of support engineering?

  8. How do you stay updated on new software tools and industry trends?

  9. Are you flexible with night shifts and 24x7 support models?

  10. How do you deal with repetitive tasks in a support role?

TECHNICAL INTERVIEW QUESTIONS (TR)

For Freshers

  1. What is the Software Development Life Cycle (SDLC)?

  2. Explain the concept of Functional Testing and how it differs from Non-Functional Testing.

  3. What are test cases? How do you write and execute them?

  4. What is a defect in software testing? Describe the defect life cycle.

  5. Which testing tools are you familiar with?

  6. What is a test plan and what are its key components?

  7. How would you handle a bug reported by a user that is not reproducible?

  8. Explain how you would prioritize bugs in a support scenario.

  9. What is the importance of documentation in support engineering?

  10. Have you worked with or are you aware of any issue tracking tools like JIRA or Bugzilla?

For Experienced Candidates

  1. How do you approach root cause analysis when a software issue is reported?

  2. What steps do you take to ensure incident resolution within SLA?

  3. How do you design test cases to cover maximum test scenarios?

  4. What is your experience with Functional Test Planning in a production environment?

  5. Describe a time when your testing or support activity directly improved application performance.

  6. What testing frameworks and tools have you used? (e.g., Selenium, JUnit, etc.)

  7. How do you collaborate with developers and QA during incident management?

  8. Can you explain your experience with defect triaging?

  9. What are the most common software support issues you have encountered?

  10. How do you ensure minimal business disruption during critical issue handling?


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