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Interview Questions | Accenture | Freshers & Experienced | Application Support Engineer

 


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Based on the Accenture Application Support Engineer role (Job ID: ATCI-4622757-S1791028) with a focus on Asset Management, here is a set of highly targeted HR and Technical (TR) interview questions for both Freshers and Experienced candidates. These questions are designed to assess technical proficiency, soft skills, problem-solving, alignment with the role, and fit for Accenture’s values.

HR Interview Questions (Common Across Freshers & Experienced)

Personal & Behavioral

  1. Tell me about yourself and why you’re interested in the Application Support Engineer role at Accenture.

  2. How do you handle pressure when multiple users report application issues at once?

  3. Describe a time you had a disagreement with a team member. How did you resolve it?

  4. Why do you want to work at Accenture specifically?

  5. Where do you see yourself in 3 years?

  6. How do you stay updated with technology trends and IT best practices?

  7. If selected, how soon can you join?

Technical Interview Questions (Freshers)

Basics of Application Support & Troubleshooting

  1. What is application support, and why is it important in a production environment?

  2. How would you troubleshoot an application that is not loading for users?

  3. What steps would you follow if you received a support ticket about slow performance?

  4. Can you explain what a service-level agreement (SLA) is?

SQL & Scripting (Beginner Level)

  1. What is SQL, and can you write a query to fetch employee names from a table?

  2. Have you worked with any scripting languages like Python? What have you built?

Asset Management Awareness

  1. What is IT Asset Management, and why is it important for organizations?

  2. How would you keep track of changes made to software assets?

IT Concepts

  1. What is the difference between an incident and a problem in ITIL?

  2. What tools do you know for monitoring applications?

Technical Interview Questions (Experienced – 1–2 Years)

Application Support & Incident Handling

  1. Walk me through how you handled your last critical application issue.

  2. What are the common challenges in application support and how do you overcome them?

  3. How do you prioritize tickets when multiple incidents are logged simultaneously?

Troubleshooting & Root Cause Analysis

  1. Give an example of a time you debugged a production issue and identified the root cause.

  2. What metrics do you monitor to ensure application health?

SQL & Automation

  1. Can you write an SQL query to fetch users who logged in during the last 7 days?

  2. Have you used Python or PowerShell to automate tasks? Explain a use case.

Asset Management Expertise

  1. How do you ensure data integrity in the asset management system?

  2. Have you worked with any CMDB tools for asset tracking?

Deployment & Configuration

  1. What is your role during application deployment? How do you validate successful deployment?

Bonus Role-Specific Questions

For Freshers

  • How would you prepare yourself to handle live incidents after onboarding?

  • What would you do if you don’t know the answer to a user’s query?

For Experienced

  • How do you contribute to knowledge base documentation and SOP creation?

  • Have you participated in release or deployment activities? How did you coordinate?

ATS Keywords, Resume Tips & Templates, Interview Questions - CLICK HERE

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