Here is a fully tailored ATS-optimized resume template for the Infosys Process Executive role, customized for both freshers and experienced candidates. Each version is structured for high ATS compatibility using your provided personal and educational details.
A. ATS RESUME FORMAT: Process Executive (Freshers)
CHINTALA SURYA CHANDRA
Guntur, India
Email: suryachandra.chintala@gmail.com
Phone: +91 77308 74161
LinkedIn: linkedin.com/in/suryachandra
GitHub: github.com/in/suryachandra
Professional Summary
Enthusiastic and detail-oriented graduate with a B.Tech in Electronics & Communication Engineering and a strong foundation in process management, customer support, and documentation. Eager to contribute to business process operations and client satisfaction as a Process Executive at Infosys. Fast learner with strong communication and analytical skills.
Key Skills
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Customer Service Operations
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Process Management
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Communication Skills
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Documentation & Reporting
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Attention to Detail
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Data Entry & Validation
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MS Excel & Google Workspace
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Client Interaction (Voice/Non-Voice)
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SLA Adherence
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Problem-Solving
Education
B.Tech in Electronics & Communication Engineering
Vasireddy Venkatadri Institute of Technology | 2016 – 2020 | 89%
Intermediate (MPC)
Sri Chaitanya Junior College | 2012 – 2014 | 89%
SSC
St’Anns EM High School | 2010 – 2012 | GPA: 8.9
Certifications
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Communication Skills for Customer Service – Coursera
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Excel Skills for Business – Macquarie University
Projects
Client Interaction Tracker (Academic Project)
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Simulated customer feedback tracking in Excel
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Created SLA monitoring report with escalation matrix
Keywords Used
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Summary: Process executive, client support, documentation
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Skills: Communication, reporting, data entry
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Project: SLA, escalation
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Certifications: Customer service, Excel
B. ATS RESUME FORMAT: Process Executive (Experienced – 1–2 Years)
CHINTALA SURYA CHANDRA
Guntur, India
Email: suryachandra.chintala@gmail.com
Phone: +91 77308 74161
LinkedIn: linkedin.com/in/suryachandra
GitHub: github.com/in/suryachandra
Professional Summary
Process Executive with 1.5 years of experience in BPO and ITES environments, skilled in client communication, data handling, SLA-driven operations, and documentation. Proven ability to manage high volumes of customer data, resolve queries efficiently, and support backend process execution. Adept at using tools like MS Excel, CRM platforms, and ticketing systems.
Core Skills
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Process Execution & SLA Management
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Email and Voice Process Support
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CRM Tools (Zoho, Salesforce, Freshdesk)
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Data Entry & Analysis
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Excel (Pivot, VLOOKUP, Charts)
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Report Generation & Documentation
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Time Management
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Process Improvement
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Cross-functional Collaboration
Professional Experience
Process Executive
ABC Solutions Pvt. Ltd., Hyderabad | Dec 2022 – Present
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Handled 60+ customer requests daily across voice and non-voice platforms.
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Managed backend ticketing system, maintaining SLA with 98% compliance.
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Prepared weekly reports on client escalation trends.
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Collaborated with QA team to reduce process errors by 20%.
Education
B.Tech in Electronics & Communication Engineering
Vasireddy Venkatadri Institute of Technology | 2016 – 2020 | 89%
Certifications
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Infosys BPM Fundamentals – Internal
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Data Analysis with Excel – Udemy
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Business Communication – Coursera
Projects & Achievements
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Automated status update tracker using Excel macros
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Recognized for “Zero Escalation” for 3 consecutive months
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Contributed to SOP documentation for onboarding process
Keywords Used
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Summary: Process executive, SLA, documentation
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Experience: Ticketing, escalation, QA, CRM
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Skills: Voice support, reporting, time management
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Projects: Excel automation, SOP
C. SKILL COMPARISON TABLE (Freshers vs Experienced)
| Skill Area | Fresher Focus | Experienced Focus |
|---|---|---|
| Process Knowledge | Theoretical understanding | Practical execution with SLA adherence |
| Communication | Academic-level, general interactions | Voice/Non-voice handling, escalation calls |
| Tools | Basic MS Office | CRM tools, Excel macros, ticketing systems |
| Reporting | Project-level reports | Real-time client report generation |
| Time Management | Project submission timelines | SLA-based workflow tracking |
| Documentation | Lab documentation | SOP creation, knowledge base contributions |
| Collaboration | Team project experience | Cross-functional and QA collaboration |