Job Overview
| Feature | Details |
|---|---|
| Job Title | Senior Support Engineer |
| Company | Aurionpro Solutions Limited |
| Location | Chennai, Tamil Nadu, India |
| Department | IT Service Management & Security Operations |
| Experience Required | 4–10 Years |
| Qualification | Bachelor's Degree in Computer Science, IT, or Related Field |
| Employment Type | Permanent |
| Work Model | Full-Time |
| Key Skills | Zoho ManageEngine ServiceDesk Plus, ITAM, ITIL, Trend Micro Deep Security, Imperva DAM |
| Posted Date | 7 May 2026 |
| Application Deadline | 31 July 2026 |
| Certifications Preferred | Zoho ManageEngine, Trend Micro, Imperva Certifications |
| Salary Range | Not Disclosed |
Senior Support Engineer Jobs in Chennai 2026 at Aurionpro Solutions | ITSM & IT Asset Management Career Opportunity
The backbone of every successful enterprise is not just innovation—it's operational excellence.
Aurionpro Solutions Limited is hiring a Senior Support Engineer in Chennai to support mission-critical IT Service Management (ITSM), IT Asset Management (ITAM), and Security Operations environments. This role offers an excellent opportunity for experienced support professionals looking to work with enterprise-grade platforms while contributing to large-scale technology operations.
If you're passionate about ITSM, ITIL processes, asset lifecycle management, security monitoring, and enterprise support, this opportunity deserves serious consideration.
About Aurionpro Solutions
Founded in 1997 and headquartered in Mumbai, Aurionpro Solutions Limited is a global technology company delivering innovative solutions across:
- Banking
- Payments
- Transit Solutions
- Data Center Services
- Government Technology
- Enterprise AI Solutions
With over 300 global clients and a team of more than 2,500 professionals, Aurionpro continues to expand its presence as a leading fintech, deep-tech, and enterprise technology organization.
The company focuses on innovation, learning, mentorship, and career growth while delivering mission-critical solutions worldwide.
Role Overview
The Senior Support Engineer will be responsible for managing enterprise IT Service Management and IT Asset Management platforms while supporting critical security tools that ensure operational stability, compliance, and service excellence.
This role combines:
- ITSM Administration
- Asset Management
- Security Operations Support
- Workflow Automation
- Incident Management
- Root Cause Analysis
- SLA Monitoring
- Enterprise Support
Key Responsibilities
IT Service Management Administration
- Administer Zoho ManageEngine ServiceDesk Plus
- Manage ITSM platform configurations
- Support IT service operations
- Monitor ticketing workflows
- Ensure process adherence
IT Asset Management
- Manage Zoho ITAM environments
- Track hardware and software assets
- Oversee procurement processes
- Monitor asset lifecycle management
- Coordinate asset disposal procedures
Incident & Problem Management
- Handle L2 support incidents
- Perform root cause analysis
- Investigate recurring issues
- Implement corrective actions
- Improve service reliability
Workflow Automation
- Configure service workflows
- Automate repetitive tasks
- Develop operational reports
- Improve process efficiency
- Enhance service visibility
Security Operations Support
- Support Trend Micro Deep Security
- Monitor Imperva DAM environments
- Assist with security incidents
- Maintain compliance requirements
- Support enterprise security initiatives
Team Collaboration
- Work with Infrastructure Teams
- Coordinate with Security Teams
- Support Application Teams
- Guide L1 Engineers
- Maintain technical documentation
Technologies You'll Work With
ITSM Platforms
- Zoho ManageEngine ServiceDesk Plus
- Zoho IT Asset Management (ITAM)
Security Tools
- Trend Micro Deep Security
- Imperva Database Activity Monitoring (DAM)
IT Processes
- Incident Management
- Change Management
- Problem Management
- Asset Management
- Service Request Management
Enterprise Operations
- SLA Management
- Reporting & Analytics
- Workflow Automation
- Security Monitoring
Required Skills
Candidates should have experience in:
Core Technical Skills
- Zoho ManageEngine ServiceDesk Plus
- IT Asset Management
- ITIL Framework
- Incident Management
- Problem Management
- Change Management
- Asset Lifecycle Management
Security Skills
- Trend Micro Deep Security
- Imperva DAM
- Security Monitoring
- Compliance Support
Operational Skills
- Workflow Configuration
- Automation
- Reporting
- Service Optimization
- Root Cause Analysis
Educational Qualification
Required
Bachelor's Degree in:
- Computer Science
- Information Technology
- Software Engineering
- Electronics & Communication
- Related Technical Discipline
Preferred Certifications
Candidates holding certifications may receive additional consideration.
Zoho Certifications
- ManageEngine ServiceDesk Plus Certification
- ManageEngine ITAM Certification
Security Certifications
- Trend Micro Certifications
- Imperva Certifications
ITSM Certifications
- ITIL Foundation
- ITIL Intermediate Certifications
Why This Role Is Valuable
Enterprise organizations increasingly depend on efficient IT service operations.
This role provides exposure to:
Enterprise IT Operations
- Service Management
- Asset Management
- Security Monitoring
- Compliance Management
Leadership Opportunities
- L2 Support Ownership
- Team Guidance
- Process Improvement
- Stakeholder Management
Future Career Paths
- ITSM Lead
- Service Delivery Manager
- IT Operations Manager
- Infrastructure Manager
- Security Operations Lead
- Enterprise Support Manager
Career Growth Path
A typical progression may look like:
Senior Support Engineer
↓
Lead Support Engineer
↓
ITSM Specialist
↓
Service Delivery Lead
↓
IT Operations Manager
↓
Enterprise Operations Head
Professionals with strong ITSM and security expertise remain highly sought after across banking, fintech, healthcare, telecom, and enterprise sectors.
Interview Preparation Topics
ITSM & ITIL
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Service Request Lifecycle
ManageEngine
- ServiceDesk Plus Administration
- Workflow Configuration
- Reporting
- Automation Rules
Asset Management
- Asset Lifecycle
- Software License Management
- Procurement Tracking
- Compliance Auditing
Security Tools
- Trend Micro Deep Security
- Imperva DAM
- Security Monitoring
- Threat Detection
Support Operations
- SLA Management
- Root Cause Analysis
- Escalation Management
- Documentation Standards
Who Should Apply?
This role is ideal for:
- Senior Support Engineers
- ITSM Administrators
- ManageEngine Administrators
- IT Asset Management Professionals
- IT Operations Engineers
- Service Desk Specialists
- Security Operations Professionals
Candidates seeking long-term growth in enterprise support and IT service management will find excellent learning opportunities in this position.
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