INTERVIEW QUESTIONS FOR Mega Walk-in Drive for Freshers – Infosys BPM

 

Job Role: Process Executive – Banking & F&A

Experience: 0–1 Years

Interview Format: Infosys BPM Standard Walk-in Structure

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Technical Round (10 Questions)

Question	Skill/Competency	Good Answer	Common Mistakes

1. What is the difference between a savings and a current account? | Banking Knowledge | Explains purpose, usage, limits. | Mixing definitions or vague terms.

2. Can you explain the basic flow of a financial transaction process? | Process Understanding | Details steps like initiation, validation, processing. | Skipping key stages.

3. How do you ensure data accuracy while working under pressure? | Accuracy, Process Adherence | Mentions checks, double entry, concentration. | Overconfidence, no actual methods.

4. What are the basic MS Excel functions you use in daily operations? | Tool Proficiency | Mentions SUM, VLOOKUP, FILTER, Data Validation. | Saying “basic” without details.

5. Have you worked with financial documents before? If yes, explain. | Document Handling | Mentions receipts, bills, invoices, data entry forms. | Saying no without trying to relate.

6. What is your typing speed and accuracy? | Data Entry | Specific WPM + accuracy rate. | “I type fast” without proof.

7. Explain what BPM means in the context of Infosys BPM. | Industry Knowledge | Business Process Management: optimizing, managing. | Confusing with IT process or BPMN.

8. Describe a time when you had to follow a strict SLA. | SLA Adherence | Mentions TAT, urgency, queue management. | Doesn’t know what SLA is.

9. What is meant by process compliance? | Process Rules | Following SOPs, audit readiness. | Giving vague behavioral answers.

10. Are you comfortable working night shifts and rotational shifts? | Flexibility | Clearly says yes, with examples if possible. | Hesitant or conditional responses.

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Behavioral Round (10 Questions)

Question	Skill	Good Answer	Common Mistake

1. Tell me about a time you worked in a team. | Teamwork | Describes role, result, and collaboration. | Taking credit only for self.

2. How do you manage stress during high-pressure days? | Stress Management | Mentions breaks, prioritizing, clear planning. | “I don’t get stressed.”

3. Describe a situation where you had to multitask. | Time Management | Describes 2+ tasks handled efficiently. | No real multitasking example.

4. What motivates you to work in BPO/BPM industry? | Motivation | Growth, learning, process knowledge. | “Just needed a job.”

5. How do you handle feedback from seniors? | Receptiveness | Accept, implement, ask clarifications. | Defensive attitude.

6. Describe a failure and how you dealt with it. | Resilience | Shows learning attitude. | Avoiding the question.

7. How do you keep yourself organized? | Organizational Skills | Notes, checklist, daily planning. | “I just remember everything.”

8. Can you describe an instance of conflict and resolution? | Conflict Management | Describes issue, resolution steps, maturity. | Blaming others.

9. How would your friends describe you? | Soft Skills | Punctual, responsible, communicative. | Jokes or sarcasm.

10. What is your biggest strength and weakness? | Self-awareness | Balanced, job-aligned. | “I’m a perfectionist.”

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HR Round (5 Questions)

Question	Trait	Good Answer	Common Mistake

1. Are you okay with working from the office in Mahindra World City? | Location Flexibility | Clear yes. | Hesitation.

2. Do you have all your academic documents available? | Readiness | Yes + list if needed. | “I will submit later.”

3. Can you join immediately? | Availability | Yes or within 1 week. | Delays without reason.

4. Why should we hire you? | Fitment | Skills match, eager, committed. | Generic statements.

5. Any questions for us? | Curiosity | Role, training, process-related. | “No questions.”

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Situational/Scenario-Based (5 Questions)

Question	Assesses	Good Answer	Mistake

1. A client escalates a minor error — how do you handle it? | Client Handling | Apologize, correct, document. | Blame others.

2. You notice a mismatch in records — what’s your next step? | Attention to Detail | Escalate to TL/QA, validate. | Ignore or correct without reporting.

3. You’re asked to extend a shift suddenly — how do you respond? | Flexibility | Agree professionally. | Complain or reject.

4. Your system crashes mid-process — what will you do? | Problem Solving | Inform TL, log issue, document manually. | Panic or delay.

5. You're under tight SLA but teammate is struggling — what next? | Team Player | Help while managing own load. | Ignore teammate.