FRESHER Resume (0–1 Year)
Java Technical Support Engineer – BairesDev (Job ID: BDEV-JAVASUPPORT-2025)
Chintala Surya Chandra | +91 77308 74161 | suryachandra.chintala@gmail.com | Guntur, India
SUMMARY
Recent Engineering Graduate with strong foundations in Java, debugging, and software troubleshooting. Passionate about providing reliable technical support in fast-paced, remote-first environments. Proficient in incident response, system monitoring, and communicating solutions effectively.
SKILLS
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Java Development & Debugging
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Technical Support
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Troubleshooting & Issue Resolution
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Communication & Documentation
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Remote Collaboration Tools
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Problem Solving
PROJECTS
Java Inventory Management System
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Built a Java application for inventory tracking using Java SE and Swing.
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Integrated error logs and a simple alert system for stock monitoring.
EDUCATION
B.Tech in Electronics & Communication Engineering
Vasireddy Venkatadri Institute of Technology (2016–2020) – 89%
CERTIFICATIONS
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Java Programming – Coursera
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English Proficiency – CEFR C1
ATS Keywords Used: Java, Technical Support, Troubleshooting, Incident Response, Debugging, Communication, Remote Work
EXPERIENCED Resume (2–4 Years)
Java Technical Support Engineer – BairesDev (Job ID: BDEV-JAVASUPPORT-2025)
Chintala Surya Chandra | +91 77308 74161 | suryachandra.chintala@gmail.com | Guntur, India
SUMMARY
Results-driven Java Technical Support Engineer with 3 years of experience in incident management, Java debugging, and software maintenance. Proven track record of resolving 95% of support issues within SLAs. Comfortable in remote and cross-functional environments with strong communication and analytical skills.
SKILLS
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Java Application Support
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Incident Management
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Root Cause Analysis
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System Performance Monitoring
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Log Analysis & Bug Resolution
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Technical Documentation
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Cross-functional Collaboration
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English (Advanced, CEFR C1)
PROFESSIONAL EXPERIENCE
Application Support Engineer
XYZ Tech Pvt Ltd | Remote | Feb 2022 – Present
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Monitored Java-based SaaS applications and resolved 200+ real-time alerts monthly.
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Performed RCA and deployed hotfixes for high-priority incidents.
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Collaborated with developers and QA to ensure robust patch releases.
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Reduced recurring support tickets by 40% via process improvements.
Technical Support Associate
ABC Software Ltd | Bengaluru | Jan 2021 – Jan 2022
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Provided L1 and L2 support for internal Java-based CRM system.
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Documented over 50+ troubleshooting scenarios and SOPs.
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Responded to incidents using Jira and escalated unresolved issues to engineering.
EDUCATION
B.Tech in Electronics & Communication Engineering
Vasireddy Venkatadri Institute of Technology (2016–2020) – 89%
CERTIFICATIONS
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Oracle Certified Associate: Java SE 8
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ITIL Foundation Certification
ATS Keywords Used: Java, Technical Support, Incident Response, Debugging, Monitoring, RCA, Remote Work, Communication, Troubleshooting, SLA