Job Overview
| Category | Details |
|---|---|
| Company | DigitalXNode |
| Job Role | Software Developer |
| Experience | 2–4 Years |
| Job Type | Full-Time |
| Location | Delhi, India |
| Work Mode | On-Site |
| Qualification | Degree in Computer Science Engineering |
| Domain | Software Development, Production Support, AWS |
| Skills | AWS, Application Support, Monitoring, Troubleshooting, Problem Management |
About DigitalXNode
DigitalXNode is seeking experienced Software Developers to support and manage production applications, resolve complex technical issues, and improve operational efficiency. The role requires strong AWS knowledge, application monitoring expertise, and collaboration with cross-functional teams to ensure high service reliability and customer satisfaction.
Job Description
The Software Developer will be responsible for managing production environments, monitoring application performance, troubleshooting issues, analyzing ticket trends, and implementing proactive solutions. Candidates should possess strong communication skills and a customer-focused mindset.
Key Responsibilities
- Manage and support production applications and solutions
- Monitor application KPIs and performance metrics
- Troubleshoot and resolve complex application issues
- Handle incident and problem management activities
- Collaborate with multiple teams for issue resolution
- Prepare metrics reports on ticket inflow and resolution time
- Analyze ticket trends and recurring issues
- Recommend proactive measures to reduce incidents
- Improve operational efficiency and customer experience
- Identify process improvement opportunities
- Maintain strong customer relationships
Required Skills
Technical Skills
- AWS Cloud Technologies
- Production Support
- Application Monitoring
- Incident Management
- Problem Management
- Root Cause Analysis
- Troubleshooting
- Performance Monitoring
- Service Management
- KPI Tracking
Soft Skills
- Communication Skills
- Written English
- Team Collaboration
- Analytical Thinking
- Customer Relationship Management
- Problem Solving
- Time Management
Eligibility Criteria
Candidates should have:
- Degree in Computer Science Engineering or related field
- 2–4 years of software development or production support experience
- Experience managing production applications
- Knowledge of AWS services and cloud environments
- Strong troubleshooting and debugging skills
- Ability to work with cross-functional teams
Preferred Qualifications
- Prior software development experience
- Experience with production operations and support
- Understanding of ITIL processes
- Experience in service monitoring and reporting
- Knowledge of operational excellence practices
Selection Process
- Resume Screening
- Technical Interview
- AWS & Production Support Discussion
- Managerial Round
- HR Interview
- Offer Release
ATS Resume Keywords
Core Technical Keywords
AWS, Cloud Computing, Production Support, Application Monitoring, Incident Management, Problem Management, Root Cause Analysis, Troubleshooting, Service Operations, Performance Optimization
Operations Keywords
Production Environment, Application Support, KPI Monitoring, Ticket Management, SLA Compliance, Metrics Reporting, Service Reliability, Operational Excellence
Software Development Keywords
Software Developer, AWS Engineer, Production Support Engineer, Application Support Engineer, Cloud Engineer, Support Analyst, Site Reliability Engineer
Skills Comparison Table
| Mid-Level Developers (2–4 Years) | Advanced Professionals |
|---|---|
| AWS Fundamentals | Cloud Architecture |
| Production Support | Enterprise Support Systems |
| Incident Management | Reliability Engineering |
| Monitoring Tools | Advanced Observability |
| Troubleshooting | Performance Engineering |
| Ticket Analysis | Automation Strategy |
| KPI Reporting | Operational Leadership |
| Root Cause Analysis | Service Optimization |
Why Apply?
- Opportunity to work with AWS technologies
- Exposure to production-scale applications
- Strong learning environment
- Career growth in cloud and operations
- Experience with incident and problem management
- Opportunity to improve customer-facing systems
How to Prepare
Focus on:
- AWS Core Services
- Cloud Computing Fundamentals
- Incident & Problem Management
- Production Support Concepts
- Application Monitoring Tools
- Root Cause Analysis
- Linux Basics
- Networking Fundamentals
- Troubleshooting Scenarios
- Communication Skills
SEO Keywords
DigitalXNode Recruitment 2026, DigitalXNode Software Developer Jobs, AWS Developer Jobs India, Production Support Engineer Jobs, Software Developer Jobs Delhi, Cloud Support Jobs, AWS Jobs 2026, Application Support Engineer Jobs, Incident Management Jobs, Problem Management Jobs, Cloud Computing Careers, Mid Level Software Developer Jobs, Software Engineer Hiring India, AWS Operations Jobs, IT Support Engineer Jobs